Tracking order

Order Tracking Information

How to Track Your Order

Once your order has been processed and shipped from our warehouse, you will receive a shipping confirmation email containing your tracking number and carrier information. This typically occurs within 1-2 business days after placing your order.

  1. Locate your tracking number in the shipping confirmation email sent to your registered email address
  2. Visit the carrier's website mentioned in your shipping confirmation
  3. Enter your tracking number in the designated field
  4. View real-time updates about your package's journey

Universal Package Tracking

For your convenience, you may also use third-party tracking services that support multiple carriers. We recommend:

17Track

17Track is a reliable global package tracking platform that supports most international carriers. Simply:

  1. Visit www.17track.net
  2. Enter your tracking number in the search box
  3. Click "Track" to view detailed shipping information

Frequently Asked Questions

Why isn't my tracking information updating?

Carriers typically update tracking information every 24-48 hours. If you don't see updates for more than 2 business days, please contact us at [email protected].

My tracking shows delivered but I haven't received my package

Please check with neighbors or your building management first. If still unresolved, contact us immediately at [email protected] with your order details.

How long does international shipping take?

Delivery times vary by destination. Most international orders arrive within 7-15 business days after shipping. Your tracking information will provide the most accurate delivery estimate.

For any other questions regarding your order status, our customer service team is happy to assist. Please email us at [email protected] with your order number and we'll respond within 24 business hours.