Terms of service

General Terms

By accessing and purchasing from VividBijoux, you agree to comply with these Terms of Service. All jewelry products (necklaces, earrings, rings, and brooches) are sold as described on our product pages.

Order Processing

Orders are processed within 3-5 business days. You will receive shipment confirmation at the email address provided during checkout. International orders may be subject to customs fees.

Intellectual Property

All designs, product images, and website content are the exclusive property of VividBijoux. Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.

Refund Policy

We accept returns within 14 days of delivery for unworn items in original packaging. Return shipping costs are the customer's responsibility. Refunds will be processed to the original payment method within 7 business days after we receive the returned item.

Custom-made or personalized jewelry cannot be returned unless defective.

Product Care

Our jewelry requires proper care to maintain its appearance. Avoid contact with water, chemicals, and perfumes. Store pieces separately to prevent scratching.

Limitation of Liability

VividBijoux shall not be liable for any indirect, incidental, or consequential damages arising from product use. Our maximum liability shall not exceed the purchase price of the product in question.

Dispute Resolution

Any disputes shall first attempt to be resolved through good faith negotiations. If unresolved, disputes shall be settled through binding arbitration in accordance with the laws of our jurisdiction.

Contact Information

For any questions regarding these Terms of Service, please contact us at [email protected].