Shipping policy

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods & Delivery Time

We currently offer Standard Shipping to all destinations. Estimated delivery times are:

• Domestic: 3-5 business days
• International: 7-15 business days

Delivery times may vary depending on your location and customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on the weight of your items and destination. We do not offer free shipping at this time.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through our carrier's website.

Shipping Restrictions

We currently ship to most countries worldwide. However, some restrictions may apply to certain destinations. If we are unable to ship to your location, you will be notified during checkout.

Customs & Import Taxes

International customers may be subject to customs fees and import taxes. These charges are the responsibility of the recipient and are not included in the product or shipping costs. VividBijoux has no control over these charges.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at [email protected] with your order number and details of the issue. We will work with the shipping carrier to resolve the matter.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Policy Changes

VividBijoux reserves the right to modify this shipping policy at any time. Changes will be posted on this page.