Faq
Shipping & Delivery
What shipping methods do you offer?
We offer standard and express shipping options to most countries. Delivery times vary depending on your location and the shipping method selected.
How long does delivery take?
Standard shipping typically takes 7-14 business days, while express shipping delivers within 3-7 business days. Please note these are estimates and may vary.
Do you ship internationally?
Yes, we ship worldwide. International delivery times may be longer and additional customs fees may apply depending on your country's regulations.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original condition with all tags attached. Please contact us at [email protected] to initiate a return.
Can I exchange my jewelry?
Yes, we offer exchanges for items of equal value within 30 days of delivery. Please email [email protected] with your exchange request.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Product Care
How should I care for my jewelry?
To maintain the beauty of your pieces, we recommend:
- Storing jewelry separately to prevent scratches
- Avoiding contact with water, perfumes, and chemicals
- Cleaning with a soft, dry cloth
Are your products waterproof?
While our jewelry has some water resistance, we recommend removing all pieces before swimming, showering, or washing hands to preserve their quality.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Other Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. You can select this option during checkout.
Can I request a custom jewelry piece?
We currently don't offer custom designs, but our collection is regularly updated with new, unique pieces.
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. We typically respond within 24-48 hours.